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How can I keep my policy in-force? |
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Your policy will remain in-force as long as you pay your premium on or before the due date. |
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Where can I pay my premiums? |
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Premium payments can be made thru any of the Metrobank branches nearest you. We have also included a list of all AXA sales offices nationwide, where you can post policy payments. |
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What if I miss paying my premium on the due date? |
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Your policy provides a 31-day grace period where you can pay your premium without penalties. |
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What if I miss paying my premium past the grace period? |
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If you still do not pay your premium past the 31-day grace period, your policy will lapse and cease to be in-force. |
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What happens to my policy once it lapses? |
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You can apply for reinstatement of your policy by submitting an accomplished health statement form, along with the payment for all unpaid premiums plus reinstatement charges. |
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Can I reinstate my policy anytime? |
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You can reinstate your policy within three (3) years of your last due date. |
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If I can’t reinstate my policy within three (3) years from due date, can I still get financial protection from AXA? |
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If your policy can no longer be reinstated, you may apply for a new policy with AXA based on current products available in the market. |
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When do I get a payment reminder? |
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AXA will generate a payment reminder (or premium notice) 28 days before your due date. This notice shall be sent to you at your designated billing address. You likewise get a text message (SMS) as a payment reminder if you provided a cellphone number in your application.AXA will also generate a final payment reminder 7 days after your due date. |
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When should I update my policy information? |
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You should update your records with AXA every time there is a change in your personal information such as changes in your name (applicable for married females), changes in your billing address, changes in your contact details, among others. |
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How can I update my policy information? |
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You may fill up a Request for Policy Amendment Form reflecting your updated information. You will receive a notification from us sent to your designated billing address once we have updated your information in our records. |
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How can I get in touch with AXA? |
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For any concerns regarding your policy, you may contact us through our Customer Contact Center at (02) 5815 AXA (292). You may also drop us an email at customer.service@axa.com.ph. |
