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With AXA’s Health Max and Global Health Access plans, consultation via phone with medical doctors* are now available 24/7. This service is made possible through partnership with MyPocket Doctor.
WHAT THE SERVICE IS ALL ABOUT
The basic service provided is consultation with medical professionals at any time of the day, wherever you may be. This allows you to consult about primary care concerns or non-critical cases, which eliminates the need to visit hospitals or clinics.
Beyond consultation, doctors may send their prescription and health plan via email. After which, MyPocket Doctor may assist in arranging for medicine delivery or medicine pick up, if preferred.
Medicine delivery is made possible through MedGrocer and Rose Pharmacy.
AM I ELIGIBLE?
If you have a Health Max and or Global Health Access policy with an effective date prior August 28, 2018, then you are eligible to enjoy this service for free from August 28, 2018 until August 27, 2019.
If your Health Max and/or Global Health Access policy has an effective date between August 28, 2018 and October 31, 2018, you may then access this service for free for 1 year beginning your policy effectivity date.
CONSULTATION JOURNEY
To register, your e-mail address and mobile number are required. After which, a nurse shall call you within 15 minutes to complete your registration and may immediately assist you in making a consultation.
Nurse would then endorse you to a General Practitioner or specialist, as needed. Please expect the doctor’s call within 15 minutes for licensed General Practitioner or upon agreed appointment schedule with a licensed specialist.
SPECIALISTS
Licensed General Practitioners are available to call you regarding your concern. However, if needed, specialists are also available for consultation on the following:
Consultation with specialists are on a by appointment basis.
ACCESSING THE SERVICE
The service is made available through a third-party partnership with MyPocket Doctor. There are 3 ways to reach them; Website, Mobile application, or via SMS.
You may visit their website at www.mypocketdoctor.com , download their app in Apple app store or Google Play store and search for “My Pocket Doctor”, or send an SMS to 0947-837-3200.
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*Medical opinions and recommendations are rendered by an independent provider and does not bind AXA Philippines in any way. It is not intended as a recommendation by AXA Philippines.
