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Feb 2, 2023
Emma by AXA Valentine’s Promo FAQs

What is this promo about?​10 lucky AXA customers who will download and register to Emma by AXA will get a chance to win Php3000 worth of GCash vouchers.How long is the promo duration?​All inforce or existing AXA customers who will download and register from February 1 to 15, 2023 are qualified for the promo.Who are qualified to avail of this promo?​Customers who have an existing or newly inforced life or general insurance policy who download and register to Emma by AXA can get a chance to win Php3000 worth of GCash vouchers.How can I qualify for this promo?You can simply download and register to Emma by AXA from February 1 to 15. You can also seek assistance from our selected ONE AXA branches with dedicated Emma corners to assist you. We have branches nationwide. Remember to register the email address you used in your insurance application.How can I download or register to Emma by AXA?You may download the app via this link or register via web here.Where are the ONE AXA branches?We have AXA branches in Makati, Baguio, Binondo, Cebu, and Davao. ​What if I am an existing customer and I have downloaded Emma by AXA already? Can I qualify for the promo?Currently, this promo is open to customers who have yet to download and register on Emma by AXA. Keep using Emma by AXA and watch out for future promos. How will I know if I won in the promo?You will receive an SMS notification on February 16 with your e-voucher confirming that you won the promo. Make sure that your correct mobile number is the one registered to Emma by AXA.How can I redeem my vouchers?Follow the instructions to be sent via SMS.​

Oct 27, 2022
Register and Enroll Debit/Credit Card on Emma

What is this promo about?Be among the 20 lucky AXA customers to win holiday treats! Simply register and enroll your credit card via Emma by AXA web and get a chance to be one of the weekly winners of grocery vouchers worth P10,000 or Power Mac Center vouchers worth P10,000.How long is the promo duration?Promo period runs from October 26 – December 13, 2022.Who are qualified to avail of this promo?All existing AXA customers with active life policies who have yet to enroll their credit or debit card in Emma by AXA web. How can I qualify for this promo?Simply register to Emma and enroll your credit or debit card via Emma by AXA web and you can be one of the lucky weekly winners of treats from AXA.​How do I enroll my credit card on Emma?Open the Emma web portal and register your policy. Ensure you use the same email address you used during your insurance application. Login to your account and go to “My Profile”.Click the “View” button in the “Enrolled Cards” section.Click “Add Payment Method” and choose “Credit Card”.Select the policy you want to enroll under the Credit Card payment method.Complete your enrollment by authorizing the transaction fee to be charged to your credit card. What if I am an existing customer and I have registered my credit or debit card already? Can I qualify for the promo?​Only those who have yet to enroll their credit or debit card are qualified to join. Please stay tuned for other exciting promos. Keep checking your Emma by AXA mobile app for announcements.​How will I know if I won the raffle?You will receive an e-voucher via your registered mobile number. Be sure to update your mobile number and email address on Emma by AXA. ​How can I redeem my vouchers?Follow the instructions to be sent via SMS and/or email.​What if I downloaded, paid, and enrolled my credit and debit card to Emma by AXA? Can I win 2 prizes?​You can only win once. If you won in our other promo (Register+Pay), you can no longer qualify for this promo.What if I downloaded, paid, and enrolled my credit and debit card to Emma by AXA all at the same time?​You can only win once but you will qualify for a bigger prize. ​

Jun 23, 2022
Metrobank e-ADA FAQs

1. What are the requirements when enrolling for a Metrobank e-ADA?NEW BUSINESS•A valid AXA Policy Number.•The Metrobank Account owner and the Policy Owner should be the same.•The Metrobank mobile app should be installed on your device, and you should already be a registered user.  •The chosen payment method in the application should be Auto Debit Arrangement (ADA).•You must submit a copy of the Proof of Enrollment to your AXA Financial Advisor during the New Business application signing. EXISTING POLICIES•A valid AXA Policy Number•The Metrobank Account owner and the Policy Owner should be the same.•The Metrobank mobile app should be installed on your device, and you should already be a registered user.  2. How to process enrollment in Metrobank e-ADA for New Business and Existing Policies?•To process enrollment, as the Policy Owner, you must first download the Metrobank mobile app. •You can process the enrollment on the Metrobank mobile app. (Please refer to the user guide)3. How will AXA notify me regarding the enrollment status of their Metrobank e-ADA for New Business and Existing Policies?•An SMS will be sent to you if your Metrobank e-ADA enrollment is successful, rejected, or have pending additional requirements. AXA PH will send confirmation of successful enrollment via the registered mobile number in the AXA PH database, if the enrolled account does not encounter an issue with the following:⚬In Trust For (ITF) account type⚬Policy number Important Note: Bank cut-off time is at 11 pm, online enrollments received beyond 11 pm will be considered part of the following day’s enrollments. The online enrollments report will be forwarded to AXA PH on the following day. Upon receipt of report, AXA PH will validate the enrollments within two (2) working days to confirm that they are complete.4. If the Metrobank e-ADA enrollment is rejected, how do I submit the correct details for compliance?•As the Account Owner or Policy Owner, you are responsible for updating the incorrect detail of your Metrobank e-ADA enrollment by disenrolling the incorrect enrollment and re-enrolling again on the Metrobank mobile app. Note: To disenroll your Metrobank e-ADA, follow these steps:1. Fill out the disenrollment form by accessing this link: (insert link)2. Submit the disenrollment form to your Metrobank branch of account.You may visit or call your Metrobank branch of account for further instructions   when disenrolling.5. Am I allowed to enroll multiple policies using the same account number for New Business and Existing Policies? •Yes, provided that you own the policies being enrolled and you are the Metrobank account owner.6. If my policy status is already surrendered or terminated, will I still be billed for my enrolled ADA? EXISTING POLICIES•No. Given the policy status is already surrendered, fully withdrawn, or the premium holiday has started, the enrolled policy will no longer be included in the next billing period but your account is still enrolled in ADA.Note: To ensure your ADA enrollment with Metrobank is also cancelled, please submit a Disenrollment Form to your Metrobank Branch of account. 7. I am already enrolled using the manual ADA enrollment, but I prefer to enroll in e-ADA. Do I need to re-enroll again??•No, there is no need to re-enroll since your bank account is already enrolled. This applies to both New Business and Existing Policies.8. When will AXA start billing my policy once I successfully enrolled New Business and Existing Policies for ADA?NEW BUSINESS•Once the policy is issued and the Metrobank e-ADA is confirmed as ENROLLED, the policy will be billed based on the due date of the next billing cycle.EXISTING POLICIES•After the Metrobank e-ADA is confirmed as ENROLLED and the status of the policy is inforce, it will be billed based on the due date of the next billing cycle.9. If I apply for a Premium Holiday Start, what will happen to  my enrolled account numbers?EXISTING POLICIES•The enrolled account numbers will be cancelled to prevent automatic billing once the account value is exhausted due to Premium Holiday.Note: To ensure your ADA enrollment with Metrobank is also cancelled, please submit a Disenrollment Form to your Metrobank Branch of account. 10. If I apply for Premium Holiday End, what do I need to do or submit to reactivate my enrolled Metrobank e-ADA account?EXISTING POLICIES•When you submit a request to end your Premium Holiday, you must ensure that you have re-enrolled your Metrobank e-ADA account. This will guarantee that AXA PH will be able to bill your policy and prevent unpaid premiums which is required to re-enroll account:⚬If the Metrobank e-ADA account is still active, you only need to submit a letter to re-activate the enrollment. ⚬If the Metrobank e-ADA is no longer active, enroll a different account number by submitting a manually signed ADA enrollment form (if you prefer a different bank). ⚬If you have another Metrobank Account, you may enroll again using Metrobank e-ADA mobile app.11. If my policy has lapsed, can I still enroll my policy in Metrobank e-ADA?EXISTING POLICIES•Yes, Metrobank e-ADA will accept your enrollment. However, AXA PH will not be able to bill your account until your policy has been reinstated. NEW BUSINESS•You must use your valid Policy Number•You must indicate your full name in filling up the Subscriber Name or Policy Owner Name. (Do not use ALIAS names)•Please be reminded that the billing schedule will strictly follow the business rule*.EXISTING POLICIES•Download the Metrobank Mobile app•You must use your Policy Number•You must indicate your full name in filling up the Subscriber Name or Policy Owner Name. (Do not use ALIAS names.)•Please be reminded that the billing schedule will strictly follow the business rule.•Please await the confirmation of successful enrollment sent by AXA PH via SMS. You must ensure that the phone number that you registered with Metrobank during your enrollment is the same number enrolled in AXA PH.

May 31, 2022
Emma by AXA Payment usage campaign FAQs

FAQS1)      What is the Use and Grab Emma by AXA PH promo?The first 300 AXA life insurance customers registered1 to Emma by AXA PH can get a P300 GrabFood voucher just by using the app or web version for any of the following transactions:a.       Change payment method from cash to auto-pay – credit card or auto-debitb.       Pay premiums on Emma (applicable to first-time payors via Emma by AXA only)c.       Request for regular fund top-up or lump sum top-up 2)      Who are qualified to join?All life insurance customers who are registered1 to Emma by AXA with a valid mobile number.3)      How can I join?Simply do any of the following transactions on Emma by AXA PH app or web within the promo period, June 1 to 30, 2022:a.       Change payment method from cash to auto-pay – credit card or auto-debitb.       Pay premiums on Emma by AXA app or web for the first time c.       Request for regular fund top-up or lump sum top-up Please note that this is applicable only to the first 300 AXA life insurance customers who will successfully transact via Emma by AXA.4)      Will I get multiple GrabFood vouchers (worth P300 each) if I do any of the transactions above for all my AXA policiesYou can only get a maximum of (1) GrabFood voucher worth P300 regardless of number of transactions.5)      I enrolled my credit/debit card in auto-pay on June 30. However, I received the confirmation after the promo period.Can I still qualify for the promo?Yes, you still qualify for the promo provided you enrolled within the promo period.6)      What if my enrollment was unsuccessful?Only successful transactions will qualify for the rewards. 7)      How do I get my GrabFood voucher?The voucher will be sent to your registered valid mobile number via SMS. The voucher shall be sent within 7-10 days from your completed and successful transaction.8)      How do I redeem GrabFood promo code?a.       Open your Grab app and tap on the “FOOD” tile.b.       Confirm your Drop Off Point.c.       Search for the restaurant you want, select the food you desire to eat, then tap on “Add to Basket”.d.       Tap on “View Basket” and look for the “Offer” tab.e.       Key in the promo code sent to you via SMS in the “Enter Promo Code” Bar.f.        The promo code will appear and tap on “Use Now” to apply the promo.g.       Select your desired payment method and tap “Place Order”.9)      Can I give my promo code to someone else?Yes. You can share the promo code by forwarding the voucher sent to your mobile number to your desired recipient.10)   Who will get the reward?This promotion is open to all AXA Philippines Life Insurance policyholders registered1 to Emma by AXA PH app or web with a valid mobile number. The reward will be given to the first 300 customers who will do any of the valid transactions within the promo period or while supplies last.1Ensure that the email address registered to Emma is the same email address the customer used during their insurance application.

Apr 20, 2022
AXA PHILIPPINES EMMA DAY PROMO

OFFICIAL RULES1.       PROMOTION PERIOD: April 22, 2022 from 12:01am to 11:59pm2.       ELIGIBILITY: This promotion is open to all AXA Philippines Life and General Insurance policyholders. Employees of AXA Philippines, Charter Ping An Insurance Corporation and their respective parent companies, subsidiaries, affiliates, dealerships, governors, related entities, partners, partnerships, principals, licensees, sponsors, and advertising/promotion agencies and all of their respective officers, directors, employees, agents, representatives, successors and assigns and their immediate families (parents, spouses, children and siblings and their respective spouses, regardless of where they reside), and household members, whether or not related, are not eligible to enter or win. This promo shall be void where prohibited by law. Subject to all applicable federal, state, and local laws. The information you provide as detailed below shall only be used for promotion purposes.3.       HOW TO PARTICIPATE: To join, download and register to the Emma by AXA PH app and web from 12:01am to 11:59pm of April 22, 2022. Promo is open to all in-force or active life and general insurance policyholders. Each registration shall be rewarded with one (1) GrabFood voucher worth PHP 200 only.  Duplicate or multiple registration shall only be rewarded once.  4.       Multiple registrations, regardless of the channel, through Emma by AXA PH web or app, shall only be counted as one (1). Multiple executions of each activity shall not result to additional GrabFood vouchers. 5.       The GrabFood voucher worth PHP 200 shall be given by AXA Philippines within 24 to 48 hours upon successful registration to Emma by AXA PH app or web on April 22, 2022. 6.       Rewarding will be done electronically via BizTreats. See extraction and seeding schedule below. GrabFood vouchers will be sent to the valid registered mobile or email address of the customer. 7.       All rewards are transferrable but not exchangeable nor convertible to cash, cash advance, or any kind. 8.       Selling of the rewards through different channels such as but not limited to digital marketplaces, online and social media channels and groups, offline channels is prohibited. If found guilty or in violation, AXA Philippines reserves the right to forfeit the reward.9.       Publicity.  Right of Publicity Release:  By participating, participants in this promotion agree to be bound by these rules, terms and conditions and mechanics of the promotion, and agree that AXA Philippines may use the participant’s name, voice, city/state of residence, photos, video or film clips, and/or other visual likeness for advertising and/or trade purposes and/or for any other purpose in any media or format now or hereafter known without further compensation (financial or otherwise), permission or notification.10.   AXA Philippines may change the dates and/or terms of the contest without prior notice.11.   Governing Law. All issues and questions concerning the construction, validity, interpretation and enforceability of these Official Rules, or the rights and obligations of any participant and/or entrant, will be governed by, and construed in accordance with, the laws of the Philippines.12.   Sponsor. AXA Philippines, 34F GT Tower International, 6813 Ayala Ave cor. HV Dela Costa St. Makati City 1226. 13.   List of Winners. Please request names of winners by emailing us at customer.service@axa.com.ph no later than May 31, 2022.14.   Any dispute will be subject to the final decision of AXA Philippines.15.   Limitation of Liability: AXA Philippines and its subsidiaries, affiliates, officers, directors, employees, governors, owners, distributors, retailers, agents, assignees, advertising/promotion agencies, representatives, and agents shall have no liability and will be released and held harmless from any claim, action, liability, loss, injury or damage, including, without limitation, personal injury or death to winner or any third party or damage to personal or real property due in whole or in part, directly or indirectly, by any reason, including the acceptance, possession, use or misuse of the prize and/or participation in this promotion.

Dec 31, 2021
FAQs on AXA-CPAIC intent to merge

What is a merger?A merger is a transaction in which the ownership of companies, other business organizations, or their operating units are transferred or consolidated with other entities. Simply put, a merger is a combination of two companies into one.What is the AXA-CPAIC merger all about?In 2016, AXA Philippines acquired Charter Ping An Insurance Corporation (CPAIC), one of the top five non-life insurance companies in the country. Since then, the process of completing the integration has been ongoing to become one of the very first major insurers in the Philippines to offer both life and non-life products under one roof, so you only need to remember one name for all your insurance needs. Since then, CPAIC has been officially operating under the AXA brand. This proposed legal merger is the last step on the journey towards fulfilling both companies’ vision to become a one-stop shop for all your insurance needs.I have an insurance policy under CPAIC. What should I expect?Customers of CPAIC can expect the same exceptional level of service under AXA. The first ‘AXA’ Branch, which is what we call a branch that can serve both life and general insurance customers, opened in San Fernando Pampanga, followed by Binondo in 2018, and in 2019 Makati, Iloilo, Bacolod, Caloocan, Santiago Isabela, and Bulacan. We will also be transitioning all AXA and CPAIC branches to prepare them to serve both life and general insurance customers. This year we have converted our Naga, Tarlac, Dagupan, and Calamba service centers into AXA Branches and will convert more branches in the future.What happens to the insurance policies from either under AXA or CPAIC?All policies under either AXA Philippines or CPAIC which were existing prior to approval by the Securities and Exchange Commission (SEC) of the merger shall remain valid and subsisting (in accordance with such policy’s relevant terms and conditions). Your insurance policy with us will still be active and in-force and will not be affected by this merger. For insurance policies that will be issued after the SEC’s approval of the merger, these will be honored and serviced by the surviving entity, which is AXA Philippines.What prompted this merger?The merger was prompted  by a shared vision between AXA and CPAIC to give our customers better access to insurance and protection to safeguard everything that matters to them. Whether it’s life, health, or assets, our complete suite of insurance products is designed to address your needs.How does this merger benefit AXA’s customer base?This merger will make it easier and more convenient for our customers to protect what matters in their lives as they would need to remember and go to only one insurance company for any kind of insurance product they would need, whether it’s life insurance, a health plan, a car insurance, or financial protection for their business or home. What is a composite license, and why is it important that AXA has it?A composite license awarded to an insurance company authorizes it to offer both non-life and life insurance simultaneously. Non-life insurance products include car insurance, home insurance, business insurance, etc. whereas life insurance pertains to products like health plans, savings and investment plans, and term-life insurance. The possession of a composite license enables AXA to offer a full range of vital insurance products and services to our policyholders who can then create security that will protect them, their families, their businesses, and their properties, such as vehicles and homes. In contrast, another insurance company that does not have composite license can only give customers limited options, which can in turn compel them to go through the inconvenient process of purchasing various insurance policies from several insurance companies.What products and services does AXA offer now?We know how important it is to protect all that matters to you – and so now we would be able to provide customers with a full suite of insurance products: life, income protection, health, education, retirement and investment, home, auto, travel, marine and cargo, and commercial business. Can I get a life insurance product in the general insurance branch and vice versa?To help you protect all that matters to you, some of our distributors and/or agents are now equipped to offer and manage both life and general insurance products. We are also continually expanding our scope to ensure that all our branches will soon be able to respond to the life and non-life needs of our customers.I only have one policy under AXA Philippines and/or CPAIC. Given AXA’s planned composite license, how can I expand and increase my policies?  For example, I only have life insurance but given the new developments in AXA, I would like to have home security as well. How can AXA help me?We would love to hear from you.  First, if you already have an existing policy and want to diversify or expand it, contact your insurance agent as he or she is your designated account manager who is tasked to take care of your requirement, and will be able to discuss with you all our other insurance offers, to ensure you are able to protect all that matters to you. You may also browse our website at www.axa.com.ph to find details on our insurance products, as well as buy some of them directly from our website with no need for agent assistance.You can also reach us through our customer service hotline (02) 8 5815-292  or email customer.service@axa.com.ph and through our Emma by AXA PH app. Download and register to the Emma by AXA PH app now so you can view your policies anytime, pay online, get free 24/7 access to Rescue Line, and more!Will the AXA Philippines and/or CPAIC branches continue to service us?  What changes can we expect from them?Your neighborly and familiar AXA branches will still remain near you to answer your queries and respond to your needs. What has changed and which you can see are improvements that will give you better service. Our qualified, competent branch personnel, professional insurance agents, and branch managers will be ready to assist you.  Transacting all these life and non-life products and services are quicker and efficient. In light of this intended merger, our CPAIC branches are being transformed into and will be AXA Branches, servicing both life and non-life insurance customers under one roof. Will there be a change in my agent or distributor?Your agent or distributor does not have to change due to this intended merger.Are there other faster ways by which we can monitor the status of our policies?At present, customers can view their life insurance policies on their Emma by AXA account, accessible via app or website. Future improvements on the customer portal and mobile app include providing customer access to their non-life insurance policies.I might have a difficult time visiting an AXA Branch to conduct my transactions or keep up with my payments. How can I make sure that this process is not disrupted and that my transactions are ongoing and protected? AXA has leveraged on the power of the digital space to give you accessibility and updated information to your insurance policies. Through our app Emma by AXA PH, you can - through a digital device like a smart phone - easily check the following: current account value, due payment dates, and other payment information.  You can also pay online in the comfort of your home or office. Emma by AXA PH also enables you to contact your financial partner or insurance agent should the need arise. Is this merger already official and complete?Not yet. Approval from the Securities and Exchange Commission (SEC) is needed to consider the merger complete. We are looking at the first or second quarter of 2022 to hear the decision of the SEC on this matter.Once the merger has been approved by the SEC, AXA Philippines and CPAIC shall become an single corporation. AXA Philippines shall be the surviving corporation. AXA Philippines shall assume all of CPAIC’s assets, liabilities, rights and obligations. If I have questions about my policy, who do I contact? How will general insurance/non-life insurance customers reach customer service?Both life and non-life insurance customers will only need to remember one customer care hotline: (02) 8 5815-292, one email address: customer.service@axa.com.ph and one website: www.axa.com.ph

Jul 6, 2021
A guide on how to prepare for the COVID-19 vaccination

What to do before, on the day, and after getting the COVID-19 vaccineAs vaccination programs against COVID-19 are underway in most local government units, many are still in doubt and are not yet fully prepared to get inoculated. When deciding on whether or not to get a jab, it’s important to consider that getting vaccinated against COVID-19 will not only prevent you from getting the virus and suffering from severe symptoms.Doing so will also protect your loved ones and the community as we strive to achieve herd immunity.For those who may still have questions about the vaccination process and what to expect when their turn to get vaccinated comes, AXA Philippines, one of the country’s leading insurance providers, has enlisted the help of Dr. Nina Gloriani, head of the vaccine development expert panel of the Department of Science and Technology (DOST), to share expert advice on what to do before, during, and after getting the COVID-19 vaccine.Before your appointment. Individuals with comorbidities or those classified under the Department of Health’s A3 eligibility category should first discuss vaccine-specific risks and benefits with their attending physicians and obtain medical clearance. These include people with immune-deficiencies and senior citizens with special conditions (bedridden, in vegetative states, or with limited life expectancies). Meanwhile, individuals without health issues may have their health profiling, provision of informed consent, and screening on the day of vaccination. Everyone who’s going to get a vaccine is advised to eat healthy balanced meals, drink plenty of fluids, and get enough rest and sleep before the appointment.Vaccination day. On the day of your appointment, always wear a face mask and face shield and bring hand sanitizer or alcohol with you. If you belong to the A3 prioritization group, bring any proof of comorbidity. These may include a medical certificate, prescription for medicine, hospital records or surgical records and pathology reports. Don’t forget to bring any valid government or company ID, and your own ballpen for filling out forms. Be sure to take your maintenance medications before getting vaccinated unless your doctor says otherwise. At the vaccination center. Upon arrival at the vaccination site, be ready to present required IDs and documents. Depending on your municipality, expect to wait for some time. Most LGUs have online registration in place and this significantly cuts the waiting time as you can already supply personal information and send consent online. If you did not go through online registration, you will be asked to sign an informed consent form stating that you agree to be vaccinated. After that, you will undergo a health screening to check if your vitals are stable and if you’re fit and qualified to get the vaccine at that time. If everything checks out, the medical staff will vaccinate you and observe you for 15-30 minutes, in case of an allergic or adverse reaction. They will also provide contact details or references so you can report any adverse effects after getting vaccinated.After getting vaccinated. Like all medicine, vaccines may have side effects, most of which are mild and short-term, and not everyone experiences them. Common adverse effects, such as numbness or pain at injection site usually last for one to three days. If you experience fever, or flu-like symptoms, pain, or muscle aches, you may take paracetamol every four to six hours as needed. Make sure to report any adverse effects through the local vaccination site hotline, especially if symptoms or side effects persists after one to three days or if the symptoms become worse. Go to the nearest hospital if you experience severe or unusual symptoms such as difficulty breathing, wheezing, swelling of the face, or tightening of the throat.Remember, you’re only fully protected after you receive two doses of the COVID-19 vaccine so mark your calendar for both appointments. Even after receiving both doses, make sure to still take preventive measures, especially when you’re in common public places.Aside from getting the vaccine, there is more you can you do to protect your health and that of your family, especially with hospitalizations, lab tests, medicines, and the negative impact that this pandemic can have on your health and finances. As such, AXA Philippines offers its Global Health Access insurance product which, apart from providing medical coverage for epidemic and pandemic diseases such as COVID-19, now covers COVID-19 vaccines as well. The plan will also cover the treatment cost for complications or allergic reactions arising from approved COVID-19 vaccines. Beyond comprehensive coverage worldwide and the inclusion of COVID-19 vaccination, Global Health Access policyholders can enjoy cashless payments in over 1,400 hospitals and clinics in the Philippines and over 9,000 hospitals globally. Plus, policyholders also have access to AXA’s global network of top-rated hospitals and doctors with the option to consult even those who are outside AXA’s network. Furthermore, also available are 24//7 health support anywhere in the world, international emergency medical assistance, road ambulance transport, and global concierge services.To learn more about this health protection plan from AXA, visit www.axa.com.ph/health-protection/global-health-access.

Nov 24, 2020
This service offers 24/7 free access to emergency response

Here’s everything you need to know about Rescue Line!We’ve come a long way from remembering important emergency hotlines and crossing our fingers that a good samaritan would arrive when we need them. Nowadays, tech has been very instrumental in making our lives easier. Surely you’re familiar with courier services, ride-hailing apps, and delivery apps. But did you know that there’s also an app that offers immediate emergency assistance? Introducing Emma by AXA, your dedicated partner in preparing for life’s uncertainties.Within the app is a feature called Rescue Line, a round-the-clock access to emergency services that lets you easily access roadside, ambulance, police, or fire assistance with just a few taps. Here’s a more detailed look at the services offered by Rescue Line:Roadside assistanceStranded because of an accident or a mechanical failure? Don’t fret—Rescue Line offers 24/7 access to roadside aid to take care of your immobilized vehicle. This includes towing (which you can easily track while it’s on its way to your location using your smartphone or tablet), crane, change of flat tires, battery boosting, and even emergency fuel delivery. Ambulance assistanceBleeding that does not stop, vomiting of blood, and severe abdominal pain, are just a few warning signs of a medical emergency, according to the American College of Emergency Physicians. Getting immediate help for these signs and other medical crises is critical, which is why Rescue Line provides access to 24/7 ambulance assistance. An air ambulance assistance can also be arranged for cases where a ground ambulance does not deem fit. With Rescue Line, you can be assured that you have access to an ambulance in case of medical emergencies. Police assistanceWhile it’s important to have your community police station’s number saved on your phone, it’s also advantageous to have 24/7 access to a police station wherever you are and whenever you need it, especially if safety is on the line. Rescue Line easily lets you request for police assistance any time with just a tap—quick, fuss-free, and convenient.Fire assistanceFire incidents happen more often than you think. Based on the 2019 data of the Bureau of Fire Protection, these incidents occur on an average of 1,365 times per month and are mostly caused by faulty electrical connections, lighted cigarette butts, and open flames from torches. As much as prevention is key, it also helps to have a reliable fire assistance service ready. With just a tap, Rescue Line promptly coordinates with the fire station nearest you, wherever you are, 24/7.To ensure that help is immediately sent your way, Rescue Line has dedicated a command center that will help you coordinate with the agencies concerned and will keep you updated until the assistance needed arrives. You can also nominate three emergency contacts who will be immediately notified of your situation through automated SMS in case of an emergency. What’s more, Rescue Line’s free access to emergency services is available for everyone, yes, even if you don’t have a policy with AXA!This nifty feature on the Emma by AXA app prepares you for the unexpected. To get started, download the EMMA by AXA app, register with a valid email address, and nominate three emergency contacts.To learn more about Rescue Line, visit AXA's Rescue Line page.

Jul 26, 2020
AXA PHILIPPINES NBA BOUNCE BACK PROMOTION

AXA, the official insurance partner of the NBA, is here to help you bounce back and move forward. Talk to an AXA financial partner, create a winning game plan, and be rewarded! Join the promo in three easy steps:1. Set your preferred consultation schedule with an AXA financial partner. Fill out the appointment booking form here: bit.ly/axanbabounceback 2. Expect a call from an AXA financial partner. He/she will help you create your winning game plan so you can bounce back and move forward.3. Get exciting rewards. The following prizes will be sent to your registered email on or before September 30, 2020:• Personal accident insurance with P50,000 coverage valid for one year• One-time free access to MyPocketDoctor, a medical teleconsultation appAXA PHILIPPINES NBA BOUNCE BACK PROMOTION FAQs:1. What is the promo all about?AXA, the official insurance partner of the NBA is running a promotion that aims to help you bounce back. By talking to an AXA financial partner, you will get a free personal accident insurance with P50,000 coverage valid for one year and a one-time free access to MyPocketDoctor, a medical advisory app that provides you with quick and easy access to doctors through teleconsultation. 2. How do I join the promo?To join, simply follow the steps below:ACTIVITY1. Set an appointment with an AXA financial partner here: bit.ly/axanbabounceback2. Expect a call from an AXA financial partner. Make sure to answer his/her call and go through the financial needs analysis.3. Receive your rewards on or before September 30, 2020.3. Who are eligible to join this promo?This promo is open to all Filipinos residing in the Philippines, aged 18 and above. AXA Philippines employees, Charter Ping An employees, and NBA Entities employees are not eligible to join this promo.4. Can I just go to the AXA website and fill out the appointment booking form?You must click bit.ly/axanbabounceback or any of AXA Philippines’ social media post or ads communicating the promo. If you just want to set an appointment, you can still do so via the AXA website. However, you will not be entitled to the rewards mentioned above.5. Can I set an appointment multiple times to get prizes more than once?No. You can only get the rewards once.6. What will I get if I join the promotion?Once you successfully talked to an AXA financial partner, you are entitled to receive the following:i. One (1) personal accident insurance policy with P50,000 coverage valid for one yearii. One-time free access to medical teleconsultation via MyPocketDoctor app7. How will I know if I should receive the rewards?As long as you followed the necessary steps indicated in item #2, you are eligible to receive the rewards.8. How do I claim my rewards?Your rewards will be sent to your registered e-mail on or before September 30, 2020. TERMS AND CONDITIONS :1. The AXA Philippines Bounce Back Campaign (the “Promotion / Promo”) conducted by AXA Philippines (the “Company”) will happen from July 25, 2020 to September 20, 2020 (the “Promotion Period”) is open only to Filipinos aged 18 and above residing in the Philippines.2. ELIGIBILITY: The Promotion is only open to Filipinos aged 18 and above residing in the Philippines. Employees of AXA Philippines and Charter Ping An Insurance Corporation (“Sponsor"), NBA Properties, Inc., the National Basketball Association ("NBA") and its member teams (collectively, the "NBA Entities"), and their respective parent companies, subsidiaries, affiliates, dealerships, governors, related entities, partners, partnerships, principals, licensees, sponsors, and advertising/promotion agencies and all of their respective officers, directors, employees, agents, representatives, successors and assigns and their immediate families (parents, spouses, children and siblings and their respective spouses, regardless of where they reside), and household members, whether or not related, are not eligible to enter or win. This Promo shall be void where prohibited by law. Subject to all applicable federal, state and local laws. The information you provide as detailed below will only be used for Promotion purposes.3. By joining the Promotion, participants can get a chance to win different prizes from the Company. 4. To earn prizes and/or raffle entries, a participant can join the Promotion by following the steps below:a. Fill-out the “AXA Appointment Booking” form by clicking bit.ly/axanbabounceback or the other links related to this Promotion which can be found on AXA Philippines’ social media accounts and/or digital ads. b. Answer the call of the financial expert and go through the financial needs analysis on the date and time indicated in the appointment booking form.5. A participant can fill-out the form and win prizes only once; submitting a new form or duplicate entries will not result to additional prizes and/or raffle entries. 6. On or before the promotion end-date (September 30, 2020), the participant will receive the following from AXA via their registered e-mail:i. One (1) PHP50,000 Personal Accident Insurance valid for one year• subject to standard Terms and Conditions and Exclusions found on: https://www.axa.com.ph/pacardii. One-time FREE access to MyPocketDoctor• PIN code should be activated within 60 days7. All other costs and fees such as but not limited to transportation fees, mobile internet fees, allowances, and/or other fees that may be incurred in relation to the claiming and/or use of the prize shall be shouldered by the winner.8. Redemption of Prizes:i. Winners will receive their prizes with instructions on how to use/activate via e-mail and/or SMS through the contact information they entered in the form.ii. Successful delivery of the e-mail and/or SMS constitutes acceptance of the prize(s).iii. In case the e-mail bounces or the SMS is undeliverable, AXA Philippines will attempt to resend the message once. Should it fail for the second time, AXA Philippines reserves the right to draw another winner or to forfeit the prize(s).iv. AXA Philippines reserves the right to conduct further validation and/or verification before awarding the prize(s).9. All unclaimed/expired prizes will be forfeited in favor of AXA.10. All prizes are non-transferrable.11. Selling of the prizes through different channels such as but not limited to digital market places, online and social media channels and groups, offline channels is prohibited. If found guilty or in violation, AXA Philippines reserves the right to forfeit the prize.12. A participant can only win once for the whole duration of the program.13. Submission of an entry caption constitutes acceptance of the contest rules and a waiver of any and all claims against AXA Philippines and the NBA Entities related to the contest.14. Eligibility will be determined in accordance with these rules by the Sponsor, whose decisions are final in all matters relating to the Contest. Odds of winning the prize depend on the number of participating eligible entrants. In the event of non-compliance within any of the rules of the Promotion, the prize will be forfeited as against the relevant entrant. In the event that no eligible entries are submitted, AXA PHILIPPINES will not give away the prize. The Sponsor reserves the right to substitute a prize for one of equal or greater value if the designated prize or any portion thereof should become unavailable for any reason.15. Definition of NBA Entities: NBA Properties, Inc., the National Basketball Association (the “NBA”), and the NBA member teams (collectively, the “NBA Entities”)16. Limitation of Liability: By participating in this Promotion, a Participant agrees and undertakes to release from any liability or hold free and harmless AXA Philippines and the NBA Entities and each of their respective parent companies, subsidiaries, affiliates, officers, directors, employees, governors, owners, distributors, retailers, agents, assignees, advertising/promotion agencies, representatives, and agents (“Released Parties”) from any claim, action, liability, loss, injury or damage, including, without limitation, personal injury or death to winner or any third party or damage to personal or real property due in whole or in part, directly or indirectly, by any reason, including the acceptance, possession, use or misuse of the prize and/or participation in this promotion.Likewise, Participants agree that the Released Parties are not responsible for lost, late or misdirected mail, miscommunications, entries, failed telephone, satellite or cable hardware or software or lines, or technical failure, or jumbled, scrambled, delayed, or misdirected transmissions, failures or difficulties, or other errors of any kind whether human, mechanical, electronic or network. Entrants who tamper with or abuse any aspect of this Contest, or act in violation of the Rules, Terms and Condition of the Promotion, or act in any manner to threaten or abuse or harass any person in relation to this Contest, as determined by The AXA Philippines in its sole discretion, will be disqualified. Any attempt by a person to deliberately damage or undermine the legitimate operation of the Contest might be a violation of criminal and civil laws andAXA Philippines reserve the right to seek legal action and/or damages from any such person to the fullest extent of the law. Released Parties are not responsible for injury or damage to participants’ or any other persons’ property related to or resulting from participating in this Contest. AXA Philippines will resolve all disputes in their discretion. No responsibility is assumed by any of the Released Parties hereunder for any error, including typographical and/or technological error, omission, interruption, deletion, defect, delay in operation, theft or destruction or unauthorized access to, or alteration of electronic data; or any other problems in connection with the promotion, including, but not limited to, technical malfunctions in the posting of the rules on-line or the functionality of any website or web service. Any trade names, trademarks or service marks shown as part of the materials associated with the Promotion are the property of their respective owners. The invalidity or unenforceability of any provision of these rules shall not affect the validity or enforceability of any other provision. In the event that any such provision is determined to be invalid or otherwise unenforceable, these rules shall be construed in accordance with their terms as if the invalid or unenforceable provision was not contained therein. 17. Publicity. Right of Publicity Release: By participating, Participants in this promotion agree to be bound by these rules, terms and conditions and mechanics of the Promotion, and agree that AXA Philippines, the NBA Entities and their affiliates and assigns may use the participant’s name, voice, city/state of residence, photos, video or film clips, and/or other visual likeness for advertising and/or trade purposes and/or for any other purpose in any media or format now or hereafter known without further compensation (financial or otherwise), permission or notification.18. Subject to applicable laws, AXA Philippines makes no warranties, and hereby disclaims any and all warranties, express or implied, concerning the prize given in connection with this promo. Without limiting the generality of the foregoing, the prize is provided “as is” without warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability and fitness for a particular purpose.19. AXA Philippines reserves the right to reject entries deemed inappropriate as detailed in our Privacy Policy and contest rules. 20. Any dispute will be subject to the final decision of AXA Philippines.21. AXA Philippines may change the dates and/or terms of the contest without prior notice.22. Participants in this promotion (if minor, his/her parent or legal guardian) agree to be bound by the rules, terms and conditions, and mechanics of the Promotion.23. Governing Law. All issues and questions concerning the construction, validity, interpretation and enforceability of these Official Rules, or the rights and obligations of any participant and/or entrant, will be governed by, and construed in accordance with, the laws of the Philippines.24. Sponsor. AXA Philippines, 34F GT Tower International, 6813 Ayala Ave cor HV Dela Costa St. Makati City 1226. 25. List of Winners: For the names of the winners, please request by email to customer.service@axa.com.ph no later than October 15, 2020.

May 6, 2020
You can now pay your AXA general insurance premium through PayMaya

You can now pay your premiums for Car Insurance Online, Home Security, Smart Traveller, and other AXA general insurance policies through PayMaya. Here’s how:1.       Open your PayMaya app2.       Select AXA* from the list of billing partners3.       Input your policy number (e.g. FI-PHS-SP-20-1234-0) and your amount due then click ‘Pay’*Kindly select the AXA logo with biller name Charter Ping An Insurance CorporationFor more information, check out the FAQs below!Frequently asked questions1.     What is PayMaya?PayMaya is an app that allows you to pay your utility bills as well as government contributions conveniently.2.     How do I pay my insurance premium through PayMaya?a.       Open the PayMaya app and log in to your account  b.       Tap “Pay Bills” in the home screen  c.        Select AXA from the list of billers   d.       Enter your policy number (e.g. FI-PHS-SP-20-1234-0) and your amount duee.      Review and confirm your payment details, then click ‘Pay’3.     What bills can I pay through PayMaya?·         AXA Philippines general insurance premiums·         Meralco·         Laguna Water·         Cignal·         PLDT·         Smart Postpaid·         Smart Bro·         Maynilad·         Sun postpaid·         Globe Postpaid4.     Do I need to enroll my account number or biller before I can pay my bill?No need to enroll your policy/account number or biller to pay your bills.5.     How do I ‘add money’ to my PayMaya account?You can ‘add money’ to your PayMaya account via bank transfers or via debit/credit cards, Robinsons Department Store Business Centers, The SM Store Business Services, Smart Padala branches nationwide and select 7-Eleven branches. For the complete list of PayMaya’s ‘add money’ channels, please visit: https://www.paymaya.com/quick-guide/add-money-channels6.     Can I pay the bill of my family or friend using the PayMaya app?Yes, as long as you provide their correct policy/account number.7.     Can I use the PayMaya app to pay my bills anywhere?Yes, as long as the merchant is available in the list of PayMaya billers.8.     Do I need to be upgraded to use Pay Bills?No, you just need to download the PayMaya app, register and add money to your account to pay your bills.9.     Are there any fees?No additional fees apply for general insurance premium payments to AXA Philippines. 10.  What general insurance premiums can I pay through PayMaya?You can pay premiums for the following general insurance products: ·  Motor· Fire· Engineering· Personal Accident· Bonds·  Marine· Liability and Financial Lineso Comprehensive General Liability o Product Liability o Professional Liability o Single Project Professional Liability o Directors and Officers Liability · Miscellaneouso Money, Securities and Payroll Robbery o Fidelity Guarantee Insurance o Property Floater o Golfer’s Comprehensive Insuranceo Hole-in-One Insurance o Purchase Protection o Extended Warranty 11.  Can I pay my bills in advance?No, client cannot pay bills in advance.12.  Can I make partial payments?Yes, as long as the policy number is existing and valid. 13.  Will the app show the amount due?No, please refer to your current billing statement to know your premium due.14.  How do I make sure my bill was paid?You will receive an in-app notification and SMS confirmation from PayMaya that your bill has been paid with reference ID as your transaction receipt. You will receive an Official Receipt from AXA Philippines (Charter Ping An Insurance Corporation) within 3 to 5 business days from posting of payment. 15.  What happens if my bills payment fails?In case AXA Philippines (Charter Ping An Insurance Corporation) is unable to receive payment due to system issues, the amount you paid will be refunded to your account.16.  Can I pay my bills after their due date?You can pay your premium even after the due date.  However, we encourage paying your general insurance premium on time to ensure continued coverage. 17.  Can I pay more than the amount due?Please pay the exact amount of your premium as stated in your billing statement.18.  If I pay my bills today, when will my payment be credited?Posting of transactions for AXA Philippines (Charter Ping An Insurance Corporation) will be within 1 to 2 business days.19.  What do I do if I settled the wrong account? Is there a charge to have this reversed?You can reverse the payment you made. There will be no charge for reversal of wrong account paid.20.  What is the maximum amount allowed for bills pay?Maximum amount for non-upgraded PayMaya accounts is Php 50,000 and Php 100,000 for upgraded accounts. For premium payments beyond this amount, please pay over-the-counter at any Metrobank, PSBank, Chinabank and Unionbank* branch.*still in-process21.  Is it considered late payment if I paid on the exact due date given that it takes a while for the payment to be posted?No, as long as you pay within your credit term.22.  Will I get an official receipt when I pay my bills through PayMaya?No, but PayMaya will provide a reference number to show/track your payment. You will receive an official receipt from AXA Philippines through your registered email within 3 to 5 business days from posting of payment.23.  Why is the Pay Bills option empty in my app?You would need the latest version of the app for you to use Bills Pay. Please go to the Google Play or App Store and press “Update” on the mobile app.24.  Who do I call if I encounter problems with my payment?You may call PayMaya for wallet debiting concerns:·         support@paymaya.com·         +632 8845 77 88·         Toll Free: 1-800-1084-57788For non-posting of payment, please call PayMaya’s service partner Bayad Center:·         support@bayadcenter.com·         +632 8672 5777·         +63 920 966 3000 / +63 917 836 3000·         Facebook: ·         Twitter: @Bayad_CenterPlease present your payment Reference ID or Receipt No. from the in-app payment notification of PayMaya.

Mar 3, 2020
AXA Philippines What's Your Game Plan Promotion

1. What is the promo all about?• Get a chance to win an NBA League Pass three-game choice (minor raffle draw) or a trip to the US and watch an NBA game simply by doing any of the following activities:2. Who are eligible to join this promo?• This promo is open to all Filipinos aged 18 and above residing in the Philippines. AXA Philippines, Charter Ping An employees, and NBA Entities employees are not eligible to join this promo.3. How do I join the promo and earn raffle entries?• There are three ways to earn raffle entries:i.      For ALL - Take the AXA Health Risk Score Quiz - click here to join the promoii.      For non-AXA policyholders, once you’re done with the AXA Health Risk Score Quiz, wait for the call of an AXA Financial Advisor. Once they call, undergo a quick 5-minute financial needs analysisiii.      For existing AXA policyholders, update your contact informationiv.      For ALL - Download and Register to EMMA by AXA - click here to download the app (for mobile devices only)4. Can I just go to the AXA website and take the Health Risk Score?• You must take the Health Risk Score by going to http://bit.ly/2wtADQY or by clicking any of AXA Philippines’ social media post or ads communicating the promo. If you just want to know your health risk score, you can still take it via the AXA website but this won’t be subjected to a raffle entry.5. After taking the AXA Health Risk Score, can I just talk to my AXA financial advisor and get additional raffle entries?• You must wait for the call of the AXA financial advisor assigned to this promotion to earn raffle entries.6. What are the prizes for this promo and when are the raffle draw dates?• Minor Raffle Draw:i.       A total of 1,000 winners will be chosen to win a three-game choice NBA League Pass code or a 30-day NBA League Pass code.ii.      Winners of the minor draw are still part of the Grand Raffle Draw.• Grand Raffle Draw:i.      Four (4) winners will be chosen to win a trip to the USA to watch an NBA game live ii.      The package is inclusive of the following:One (1) economy roundtrip ticket: Manila – USA – ManilaOne (1) ticket for an NBA game3 nights’ stay in a 3-star hotel inclusive of breakfastTransfers from airport to hotel and vice versaTransfers from hotel to arena and vice versaTravel insurance coverage during the trip 7. How will I know if I won?• Validation Process: i.      Winners will be notified within two (2) business days from the draw through e-mail, SMS, and/or phone call by an authorized Company representative. Announcements will also be made via the Company’s Facebook and Twitter accounts.ii.      Grand raffle draw winners need to confirm acceptance of the prize within two (2) business days upon successful notification by AXA Philippines.iii.      In case the e-mail bounces, the SMS is undeliverable, or the phone/mobile number is uncontactable, AXA Philippines will attempt to contact the winner (for grand raffle draw winners) or deliver the prize again within 48 hours. Should the attempt fail, AXA Philippines reserves the right to draw another winner or to forfeit the prize.iv.      Upon acceptance of the prize, grand raffle draw winners need to submit the requirements within 10 business days or the prize may be forfeited.v.      AXA Philippines reserves the right to conduct further validation and verification before awarding the prize.8. I won the minor draw – how can I claim my prize?• Winners will receive their NBA League Pass codes with instructions on how to activate via e-mail and/or SMS through the contact information they inputted in the quiz.• Successful delivery of the e-mail and/or SMS constitutes acceptance of the prize.• In case the e-mail bounces or the SMS is undeliverable, AXA Philippines will attempt to resend the NBA League Pass codes once. Should it fail for the second time, AXA Philippines reserves the draw another winner or to forfeit the prize.9. I won the grand raffle draw – how can I claim my prize?• Winners shall be the persons stated in the winning raffle entries.i.      Winners must present the following requirements when claiming their prize: Two (2) valid, government-issued IDs or documents with winner’s full name, signature, picture, and home address (i.e. SSS, Driver’s License, PRC Card)The personal information should match the details submitted in the winning entry.Printed copy of the official e-mail sent by AXA PhilippinesValid Philippine Passport (should be valid for use in the travel period specified by AXA Philippines)Valid USA Visa (should be valid for use in the travel period specified by AXA Philippines)Tax Identification Number (if applicable)ii.      Winners should be considered healthy and fit to travel (acceptance of the prize constitutes that the winner meets this requirement)iii.      Failure to submit or adhere to any of the requirements stated above shall be a ground for disqualification of the winner.10. If I win, when will the travel dates be?• Travel dates will happen mid-April for the March draw and mid-May for the April draw.11. Can I transfer the prize? Can I exchange the prize to cash? Can I sell it?• Prizes are transferrable but not exchangeable nor convertible to cash, cash advance, or any kind.• Selling of the prizes through different channels such as but not limited to digital market places, online and social media channels and groups, offline channels is prohibited. If found guilty or in violation, AXA Philippines reserves the right to forfeit the prize.12. I don’t have a US Visa. Can I apply for one?• A valid US visa is one of the requirements for claiming the prize.AXA PHILIPPINES WHAT’S YOUR GAME PLAN PROMOTION TERMS AND CONDITIONSOFFICIAL RULES1.       PROMOTION PERIOD: The AXA Philippines What’s Your Game Plan Promotion (the "Promotion") begins once the Facebook post announcing the contest is posted and ends on April 23, 2020 at 1800H. (the "Promotion Period").2.       ELIGIBILITY: The Promotion is only open to Filipinos aged 18 and above residing in the Philippines. Employees of AXA Philippines and Charter Ping An Insurance Corporation (“Sponsor"), NBA Properties, Inc., the National Basketball Association ("NBA") and its member teams (collectively, the "NBA Entities"), and their respective parent companies, subsidiaries, affiliates, dealerships, governors, related entities, partners, partnerships, principals, licensees, sponsors, and advertising/promotion agencies and all of their respective officers, directors, employees, agents, representatives, successors and assigns and their immediate families (parents, spouses, children and siblings and their respective spouses, regardless of where they reside), and household members, whether or not related, are not eligible to enter or win. This Promo shall be void where prohibited by law. Subject to all applicable federal, state and local laws. The information you provide as detailed below will only be used for Promotion purposes.3.       HOW TO PARTICIPATE: To join and earn raffle entries, you can do any of the following:4.       You can accumulate raffle entries by doing each activity once. Repeat execution of each activity will not result to additional raffle entries.5.       You can get a chance to win in the minor draw and/or the grand raffle draw.• Minor Raffle Draw:i.       A total of 1,000 winners will be chosen to win a three-game choice NBA League Pass code or a 30-day NBA League Pass code.ii.      Winners of the minor draw are still part of the Grand Raffle Draw• Grand Raffle Draw:iii.      Four (4) winners will be chosen to win a trip to the USA to watch an NBA game live iv.      The package is inclusive of the following: One (1) economy roundtrip ticket: Manila – USA – Manila One (1) ticket for an NBA game 3 nights’ stay in a 3-star hotel inclusive of breakfast Transfers from airport to hotel and vice versa Transfers from hotel to arena and vice versa Travel insurance coverage during the trip6.       All other costs and fees such as but not limited to transportation fees, domestic travelling costs (e.g. travel, board and lodging expenses for provincial winners), terminal fees, allowances, taxes, hotel surcharges, visa application fees, mobile data fees that may be incurred in relation to the claiming and/or use of the prize shall be shouldered by the winner.7.       The draws will be conducted through an electronic raffle and will happen at the AXA Philippines Head Office, 34th floor, GT Tower International, 6813 Ayala Ave. cor. HV Dela Costa St., Makati City.8.       Validation Process: • Winners will be notified within two (2) business days from the draw through e-mail, SMS, and/or phone call by an authorized Company representative. Announcements will also be made via the Company’s Facebook and Twitter accounts.• Grand raffle draw winners need to confirm acceptance of the prize within two (2) business days upon successful notification by AXA Philippines.• In case the e-mail bounces, the SMS is undeliverable, or the phone/mobile number is uncontactable, AXA Philippines will attempt to contact the winner (for grand raffle draw winners) or deliver the prize again within 48 hours. Should the attempt fail, AXA Philippines reserves the right to draw another winner or to forfeit the prize.• Upon acceptance of the prize, grand raffle draw winners need to submit the requirements within 10 business days or the prize may be forfeited.• AXA Philippines reserves the right to conduct further validation and verification before awarding the prize.9.       Redemption of Prizes:• Minor Raffle Draw Winners:i.      Winners will receive their NBA League Pass codes with instructions on how to activate via e-mail and/or SMS through the contact information they inputted in the quiz.ii.      Successful delivery of the e-mail and/or SMS constitutes acceptance of the prize.iii.      In case the e-mail bounces or the SMS is undeliverable, AXA Philippines will attempt to resend the NBA League Pass codes once. Should it fail for the second time, AXA Philippines reserves the draw another winner or to forfeit the prize.• Grand Raffle Draw Winners:i.      Winners shall be the persons stated in the winning raffle entriesii.      Winners must present the following requirements when claiming their prize: Two (2) valid, government-issued IDs or documents with winner’s full name, signature, picture, and home address (i.e. SSS, Driver’s License, PRC Card) The personal information should match the details submitted in the winning entry. Printed copy of the official e-mail sent by AXA Philippines Valid Philippine Passport (should be valid for use in the travel period specified by AXA Philippines) Valid USA Visa (should be valid for use in the travel period specified by AXA Philippines) Tax Identification Number (if applicable)iii.      Winners should be considered healthy and fit to travel (acceptance of the prize constitutes that the winner meets this requirement)iv.      Failure to submit or adhere to any of the requirements stated above shall be a ground for disqualification of the winner.  10.       All unclaimed prizes will be forfeited in favor of AXA.11.       All prizes are transferrable but not exchangeable nor convertible to cash, cash advance, or any kind. The prizes may be transferred to the Winner’s nominated recipient who can satisfy the requirements for the claiming of the prize.12.       Selling of the prizes through different channels such as but not limited to digital market places, online and social media channels and groups, offline channels is prohibited. If found guilty or in violation, AXA Philippines reserves the right to forfeit the prize.13.       A participant can only win in the grand raffle draw once for the whole duration of the program.14.       Submission of an entry or posting of the caption constitutes acceptance of the contest rules and a waiver of any and all claims against AXA Philippines and the NBA Entities related to the contest.15.   Eligibility will be determined in accordance with these rules by the Sponsor, whose decisions are final in all matters relating to the Contest. Odds of winning the prize depend on the number of participating eligible entrants. In the event of non-compliance within any of the rules of the Promotion, the prize will be forfeited as against the relevant entrant.  In the event that no eligible entries are submitted, AXA PHILIPPINES will not give away the prize. The Sponsor reserves the right to substitute a prize for one of equal or greater value if the designated prize or any portion thereof should become unavailable for any reason.16.   Definition of NBA Entities: NBA Properties, Inc., the National Basketball Association (the “NBA”), and the NBA member teams (collectively, the “NBA Entities”)17.   Limitation of Liability: By participating in this Promotion, a Participant agrees and undertakes to release from any liability or hold free and harmless AXA Philippines and the NBA Entities and each of their respective parent companies, subsidiaries, affiliates, officers, directors, employees, governors, owners, distributors, retailers, agents, assignees, advertising/promotion agencies, representatives, and agents (“Released Parties”) from any claim, action, liability, loss, injury or damage, including, without limitation, personal injury or death to winner or any third party or damage to personal or real property due in whole or in part, directly or indirectly, by any reason, including the acceptance, possession, use or misuse of the prize and/or participation in this promotion.Likewise, Participants agree that the Released Parties are not responsible for lost, late or misdirected mail, miscommunications, entries, failed telephone, satellite or cable hardware or software or lines, or technical failure, or jumbled, scrambled, delayed, or misdirected transmissions, failures or difficulties, or other errors of any kind whether human, mechanical, electronic or network.  Entrants who tamper with or abuse any aspect of this Contest, or act in violation of the Rules, Terms and Condition of the Promotion, or act in any manner to threaten or abuse or harass any person in relation to this Contest, as determined by The AXA Philippines in its sole discretion, will be disqualified.  Any attempt by a person to deliberately damage or undermine the legitimate operation of the Contest might be a violation of criminal and civil laws and AXA Philippines reserve the right to seek legal action and/or damages from any such person to the fullest extent of the law.  Released Parties are not responsible for injury or damage to participants’ or any other persons’ property related to or resulting from participating in this Contest.  AXA Philippines will resolve all disputes in their discretion.No responsibility is assumed by any of the Released Parties hereunder for any error, including typographical and/or technological error, omission, interruption, deletion, defect, delay in operation, theft or destruction or unauthorized access to, or alteration of electronic data; or any other problems in connection with the promotion, including, but not limited to, technical malfunctions in the posting of the rules on-line or the functionality of any website or web service.  Any trade names, trademarks or service marks shown as part of the materials associated with the Promotion are the property of their respective owners. The invalidity or unenforceability of any provision of these rules shall not affect the validity or enforceability of any other provision.  In the event that any such provision is determined to be invalid or otherwise unenforceable, these rules shall be construed in accordance with their terms as if the invalid or unenforceable provision was not contained therein.18.   Publicity.  Right of Publicity Release:  By participating, Participants in this promotion agree to be bound by these rules, terms and conditions and mechanics of the Promotion, and agree that AXA Philippines, the NBA Entities and their affiliates and assigns may use the participant’s name, voice, city/state of residence, photos, video or film clips, and/or other visual likeness for advertising and/or trade purposes and/or for any other purpose in any media or format now or hereafter known without further compensation (financial or otherwise), permission or notification.19.   AXA Philippines reserves the right to reject entries deemed inappropriate as detailed in our Privacy Policy and contest rules.20.   Any dispute will be subject to the final decision of AXA Philippines.21.   AXA Philippines may change the dates and/or terms of the contest without prior notice.22.   Subject to applicable laws, AXA Philippines makes no warranties, and hereby disclaims any and all warranties, express or implied, concerning the prize given in connection with this promo.  Without limiting the generality of the foregoing, the prize is provided “as is” without warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability and fitness for a particular purpose.23.   Participants in this promotion (if minor, his/her parent or legal guardian) agree to be bound by the rules, terms and conditions, and mechanics of the Promotion.24.   Governing Law. All issues and questions concerning the construction, validity, interpretation and enforceability of these Official Rules, or the rights and obligations of any participant and/or entrant, will be governed by, and construed in accordance with, the laws of the Philippines.25.   Sponsor. AXA Philippines, 34F GT Tower International, 6813 Ayala Ave cor HV Dela Costa St. Makati City 1226. 26.   List of Winners: For the names of the winners, please request by email to customer.service@axa.com.ph no later than May 15, 2020. 

TOTAL articles
20
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