Please select from the categories below:
Policy Application
Select the financial adviser that suits you.
Here at AXA, we give you what you need, how you want it. This is why we will give you the opportunity to choose the person whom you think can best address your financial needs.
Our team of highly trained financial professionals are well-equipped to listen to your needs, and give sound advice, and assist you with achieving your financial goals.
Consult with a Financial Advisor
During your Policy Application, AXA may need additional information from you. Below are forms that you can use.
YOUR NEXT STEPS
Download and fill out the form.
Gather supporting documents (details in the files).
Submit the documents to your nearest AXA branch or to your financial adviser.
Review and processing.
Confirmation.
Payment of Premiums
We want to make paying your premiums as easy and as convenient as possible. That’s why we have given you several choices on how you can pay for your premiums. Choose the one that is most convenient for you!
CREDIT CARD PAYMENT
Choose to pay through our very own secure and online easy-to-use payment facility by logging to our Emma by AXA or even just to make a one-time payment.
Login to Emma by AXA
Make a One Time Payment
AUTO-PAY FACILITIES
Choose to schedule your payments by enrolling your policy under auto-debit on your bank account or credit card --- no need to remember your premium due dates! Learn More!
ONLINE, PHONE BANKING, AND ELECTRONIC TELLERS
Choose to log-in and pay your premiums through your preferred bank’s website facility.
You may also opt to use the Phone Banking Service of Metrobank and BPI, or simply use your ATM cards to pay via Metrobank’s electronic teller machines.
OVER-THE-COUNTER
Choose to visit any branch of the following bank and merchant partners to make over-the-counter payments. Simply present your premium notice or fill out the corresponding payment slip at your preferred branch.
Metrobank
PSBank
BDO
BPI
Landbank
PNB
LBC (except in SM Malls and Sta. Lucia Mall)
EC Pay (which includes 7-11, Metro Gaisano, Gaisano Grand, among others)
Remitbox Collect (HLhuillier, PrimeAsia, Gemmary)
YOUR NEXT STEPS
Select an Auto-Pay Facility that best suits you and download the form from the choices below.
Submit the documents to your nearest AXA branch or to your Advisor / Financial Executive.
AXA forwards request to the bank to review and process enrollment.
AXA sends confirmation.
Policy Change Request
You may request for updates or changes to your Policy during its coverage period.
You may consult with your Financial Advisor or Call Us at (+632) 8 5815-AXA or Chat with an AXA Representative to assist you on your request.
If you prefer to take care of your request personally, you may browse through our Policy Change Forms below:
YOUR NEXT STEPS
Download and fill out the form.
Gather supporting documents (details in the files).
Submit the documents to your nearest AXA branch or to your Advisor / Financial Executive.
AXA reviews and processes your request.
You will receive a confirmation via your preferred communication means.
Policy Value Withdrawal
Life insurance policy is a long term product intended to meet your long term financial needs. However, if you withdraw funds from your policy or surrender it before its maturity date, you may lose valuable benefits. If you would like again to avail of the same product and investment, you may not be able to get the same terms and level of benefits.
For your own protection, we are glad to analyze and assess the advantages and benefits of your policy versus a replacement plan without any charges or cost. You may consult first with your Financial Advisor or Call Us at (+632) 8 5815-AXA or Chat with an AXA Representative
If after careful assessment, you still wish to withdraw from your Policy, you may browse through the forms below to know more about the process.
YOUR NEXT STEPS
Download and fill out the form.
Gather supporting documents (details in the files).
Submit the documents to your nearest AXA branch or to your Advisor / Financial Executive.
AXA reviews and processes your request.
You will receive your Policy Proceeds via your preferred pay out method.
Claims
We fulfill our promise to provide your benefits at the time that you need it most.
During this difficult time, our Financial Advisors and AXA Representatives are always ready to help you.
You may call your Financial Advisor or Call Us at (+632) 8 5815-AXA or Chat with an AXA Representative to assist you on your Claim.
YOUR NEXT STEPS
Submit Complete Requirements
Download & fill-out the Claim Form.
Send the necessary documents to any Metrobank branch, or file your application through your AXA Financial Advisor.
Your Request will be Processed
Once AXA receives your documents, an evaluation will be done.
You will receive an update within five (5) working days.
Expect to Hear from Us
We will advise you if your claim request needs additional documents, or if your application is approved or declined.
Receive Your Payout
Once approved, you will receive your claims payout through your preferred payment method.
Other Forms
There are additional requirements that may be requested from you during policy application, policy value withdrawal, claims or payment application.
For your convenience and faster compliance, you may browse through other AXA forms below to know more about the process.
YOUR NEXT STEPS
Download and fill out the form.
Gather supporting documents (details in the files).
Submit the documents to your nearest AXA branch or to your Advisor / Financial Executive.
AXA reviews and processes you request.
Confirmation.
Downloadable Items
- New Business Pre-Submission Checklist PDF 573.34 KB
- Amendment to Application PDF 292.40 KB
- Policy Replacement Notification Form PDF 400.26 KB
- Marine Application Form PDF 394.65 KB
- Motor Application Form PDF 394.65 KB
- Property Application Form PDF 394.65 KB
- Bond Application Form PDF 563.14 KB
- Client's Declaration Form PDF 400.90 KB
Downloadable Items
- Metrobank ADA Form PDF 121.73 KB
- BDO ADA Enrollment Form PDF 107.24 KB
- BPI ADA Enrollment Form PDF 139.24 KB
- China Bank ADA Enrollment Form PDF 157.05 KB
- Land Bank ADA Enrollment Form PDF 40.41 KB
- PNB ADA Enrollment Form PDF 70.77 KB
- PSBank ADA Enrollment Form (Annex-1 BOB) PDF 276.83 KB
Downloadable Items
- Variable Life Policy Fund Switch and Change in Fund Allocation PDF 390.60 KB
- Variable Life Policy Lump Sum/Regular Top Up and Premium Holiday Application PDF 402.65 KB
- Policy Change Request Form PDF 453.66 KB
- Health Statement Form for Post-Issuance PDF 407.10 KB
- Health Statement Form for Rider Addition PDF 442.58 KB
- Collateral Assignment Form PDF 367.40 KB
- Global Health Access Service Request Form PDF 567.19 KB
- Health Care Access Service Request Form PDF 660.28 KB
Downloadable Items
- Policy Surrender/Full Withdrawal Application Form PDF 510.46 KB
- Variable Life Partial Withdrawal Form PDF 471.29 KB
- Cash Withdrawal and Policy Loan Form PDF 288.25 KB
- Policy Endowment / Maturity Benefit Request Form PDF 461.33 KB
- Direct Credit to Account Form PDF 279.03 KB
Downloadable Items
- Death Claim Form (Claimant) PDF 432.25 KB
- Critical Illness Claim Form (Claimant's Statement) PDF 392.74 KB
- Hospitalization Claim Form (Claimant's Statement) PDF 419.37 KB
- Death Claim Form (Physician) PDF 348.20 KB
- Disability Claim Form (Physician) PDF 333.62 KB
- Critical Illness Claim Form (Physician) PDF 314.96 KB
- Medical Indemnity Claim Form (Physician) PDF 322.02 KB
- Health Claim Reimbursement Form PDF 404.01 KB
- Claim Report Form - Fire | Property Line PDF 103.61 KB
- Motor Vehicle Accident Report Form - Motor Car PDF 170.58 KB
- Personal Accident Insurance Claim Form PDF 390.08 KB
- Non-Waiver Agreement | Property Line PDF 247.88 KB
- Quick guide for claims (requirements for the most common critical conditions) PDF 502.02 KB
Downloadable Items
- Metrobank eADA Disenrollment Form PDF 110.94 KB
- Cancellation and Replacement of Checks Form PDF 349.57 KB
- Certificate of Customary Signature PDF 82.09 KB
- Customer Inquiry Form PDF 312.45 KB
- Declaration of Lost Policy and Reissue Request Form PDF 331.76 KB
- myAXAClick Registration Form PDF 246.12 KB
- Release, Waiver and Quit Claim Form PDF 294.79 KB
- Transfer of Business Form PDF 310.75 KB
- Bronchial Asthma Questionnaire PDF 387.33 KB
- Cyst, Lump, Tumor Questionnaire PDF 389.55 KB
- Diabetes Questionnaire PDF 406.88 KB
- Hypertension Questionnaire PDF 384.63 KB
- Hypercholesterolemia Questionnaire PDF 373.58 KB
- Large Amount Questionnaire PDF 467.18 KB
- Musculoskeletal Questionnaire PDF 477.11 KB
