Claims
For Life Insurance Products:
A claim may be filed anytime following the death, disability/injury/illness or hospitalization of the insured. Claims for riders are only possible if these are attached to the basic life insurance policy.
For Non-Life Insurance Products:
You may file your claim immediately.
Beneficiaries named in the contract or their legal representatives, subject to presentation of required documents, can file for a death claim. Health insurance claim may be filed by the policy owner/insured.
The following documents should be presented by the beneficiary:
- a) Duly accomplished Statement of Claimant Form
b) Duly accomplished Attending Physician’s Statement Form
c) Original or Certified True Copy of Death Certificate duly registered with the Local Civil Registrar (LCR) or National Statistics Office (NSO)
d) Original or Certified True Copy of Birth Certificates of insured and beneficiary/ies duly registered with the LCR or NSO
e) One (1) primary ID or two (2) secondary IDs of claimant/s only
f) Marriage certificate if the beneficiary is the spouse
If insured dies from an accident and policy has an Accidental Benefit Rider attached to the policy, in addition to the basic requirements stated earlier, you need to submit the following:
- a) Death Certificate – duly certified and must bear the proof of registration from LCR
b) Official investigation report of PNP or NBI
c) Written Affidavit of at least two (2) witnesses
d) Autopsy report
You may obtain the Statement of Claimant Form and Attending Physician’s Form from the following:
- a) Download from www.axa.com.ph
b) AXA Branch Offices nationwide
c) Metrobank branch through an AXA Financial Executive
Valid identification includes any of the following photo-bearing IDs with clear signature:
- a) Passport
b) Driver’s License
c) PRC ID
d) New SSS / GSIS / Voter’s ID
e) Unified ID
Or any two (2) of the following photo-bearing IDs with clear signature:
a) Employment ID
b) School ID
c) ATM card / Credit Card
If the beneficiary is minor (i.e. below 18 years old), the following are the requirements:
• Claims amounting to PHP500,000 and below, a duly notarized Affidavit of Guardianship must also be submitted for us to release the benefit.
• For amounts over PHP500,000, in addition to the standard requirements, the following additional documents must be submitted:
- a) If the Guardian is the natural parent – A Guardianship Bond duly issued by the Regional Trial Court (RTC) with jurisdiction over the minor beneficiary’s stated home address must be submitted by the surviving parent.
- b) If the Guardian is other than the natural parent – Letters of Guardianship duly issued by the Regional Trial Court (RTC) with jurisdiction over the minor beneficiary’s stated home address must be submitted by the would-be guardian.
Claims may be submitted at the following offices:
- a) AXA Branch Offices nationwide
b) Metrobank branches through an AXA Financial Executive
Contestable claim means that the death occurs in less than two (2) years
from the date of effectivity of the policy.
Incontestable means that AXA Philippines cannot revoke your contract
after two (2) years, provided that your policy is still in-force. Death by
suicide only becomes a valid claim during this period.
Proceeds will only be paid upon the death of the insured.*
If the owner dies, a new policy owner must be named. When a contingent owner is named in the application form, the latter will assume ownership. In the absence of a contingent owner, the insurance code states that the ownership of the policy will automatically be granted to the insured.
If the policy is issued with an attached Waiver of Premium rider or a Payor’s Clause, on the owner’s death, future premiums may be waived up to a period as stated in the policy contract.
*For life insurance policies only
IIE stands for Index-linked Increase Endorsement. This is your policy's automatic inflation protection feature which applies every policy anniversary. However, should you decline for 2 consecutive times, the IIE will no longer be offered the following year.
The IIE gives you the opportunity and convenience to increase your life insurance coverage for a minimal premium in relation to the increase in cost of living (inflation) without the need for medical examination.
The cost of increase is minimal and varies per year depending on the inflation rate.
By paying your new premium with IIE gives your policy an automatic increase in coverage.
Should you wish to decline the offer, please reach us two weeks before your actual due date through our Customer Care Hotline number at 02 8 5815 AXA(292), email us at customer.service@axa.com.ph or Chat with us through our website at https://www.axa.com.ph/contact-us or you may contact your distributor.
Yes, policy withdrawal is available for Investment Linked Policies, subject to surrender charges and submission of complete requirements.
Your policy should have enough account value net of surrender charges.
For partial withdrawals, a minimum amount of USD400 or its peso equivalent should remain on your account value.
List of surrender charges:
Note: Any partial withdrawal from a 3GX policy will cancel the guaranteed return feature of the plan.
- Step 1: Download and fill out the full/partial withdrawal forms. To expedite the release of the proceeds, ensure to complete the Payment Instructions Section on page 3 and indicate your complete bank account information.
- Step 2: Accomplish the form and submit this together with a photocopy of at least 1 valid primary ID. For a list of valid IDs, you may refer to table below.
- Step 3: If your policy has “irrevocable” beneficiaries, please have them also sign the documents with a photocopy of at least 1 primary valid ID.
- Step 4: Submit atleast one (1) primary to your nearest AXA branch or to your advisor/Financial Partner. AXA may conduct a confirmation call-out. To avoid any delays, ensure to provide your complete and updated contact information.
Note: Please review the designation of your beneficiaries as shown on your policy contract whether “irrevocable” or “revocable”.
Proceeds will be paid out following the schedule below from the time of actual receipt of complete requirements by AXA Head Office:
Notes:
- - All requests received until 11:00 AM will be processed the same day. Please ensure that the information and documents needed from you are complete and original upon submission, otherwise, processing will be done once complete requirements are received.
- - Please ensure that your contact information is updated as we may call you for verification.
- - For cheque delivery, please consider possible delays in view of the courier’sability to locate your declared mailing address.
- - Cheques are for deposit only.
It is a request made by named beneficiaries to an insurance policy for corresponding benefits following the death or injury of the insured, according to the provisions in the Policy Contract.
a) Death claims (basic plan)
b) Disability claims (riders/supplements)
c) Personal Accident claims
d) Hospitalization claims
e) Claim for Waiver of Premium
For Life Insurance Products:
Claims may be submitted at the following offices:
a) AXA Philippines Head Office located at the GT Tower International, Ayala Ave. corner H.V. Dela Costa St., Makati City
b) AXA Branch Offices nationwide
c) Metrobank branches through an AXA Financial Executive
For Non-Life Insurance Products:
Claims may be submitted to any Charter Ping An branch near you. For our list of branches you may visit the following link : https://www.axa.com.ph/charterpingan/contact-us
You may file a motor claim through either of the following channels:
Download the Emma by AXA PH app and register:
1. App Store
Go to the nearest AXA CPAIC branch and bring the following documents:
1. OR/CR
2. Driver’s License
3. Photos of Damage Parts
4. Narrate facts of the accident
You may download the Emma by AXA PH app through the following stores:
1. App Store
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