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MyAXA Frequently Asked Questions

AXA Philippines, global leader in insurance, launched MyAXA, a mobile phone app that brings relevant information to their 811,000 strong customers in the country anytime, anywhere.

“We are building a community with our customers and MyAXA is one of our digital initiatives that would like to reinforce that,” says John Hilson, Chief Transformation and Operations Officer of AXA Philippines. Policy information like the payment schedules of their premiums can be viewed, as well as the digital copies of their official receipts. Other details like the account value of their chosen plan, and the contact details of their AXA Financial Partner is likewise conveniently accessible in MyAXA.



Please select a device:

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How to Register?

Here are the easy steps in navigating this page so you can maximize all its features and make the most out of your online experience.

  • On the upper right corner of the AXA Corporate website, simply click on the MyAXA Icon and select Register on the dropdown menu.

    register-1
  • Key in your E-mail address and ten digit Policy number. Please make sure to use the e-mail address you have provided during Insurance application.

    Registration-2
  • Agree on MyAXA’s Terms & Conditions and Privacy Policy by ticking the check box then click NEXT.

    Registration-3
  • MyAXA will forward a verification message to your e-mail. Simply click the button to verify your e-mail address. (picture of button)

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  • MyAXA will prompt you to provide a password following the given combination criteria.

    8 or more characters

    At least 1 number

    At least 1 letter

    At least 1 special character ($ @ ! % * # ? &)

    register-5
  • CONGRATULATIONS! You are now Registered on MyAXA, you may now log in to your account.

    Registration-6
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How to view My Policy/ies?

On the MyAXA Homepage you can conduct transactions concerning your policy with ease.

  • To view your policy information, click on My Policies

    policy-1
  • If you own multiple policies, choose the policy you want to view.

    Investment Linked, Protection and Savings with Guarantees and Global Health

    policy-2
  • For Investment Products, you can view your current account value, fund allocation, fund performance and fund transaction history.

    policy-3
  • You can also view your premium due, payment mode and other payment information.

    policy-4
  • In case your policy has Riders attached to it, you can view the Rider details as well.

    policy-5
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How can I contact My Financial Advisors?

Contacting a financial Advisor is now made easy with MyAXA

  • You can directly contact your AXA Financial Partner, simply click My Advisors

    advisor-1
  • You can send a message by clicking the email icon on each of the displayed Advisors

    advisor-2
  • If you're viewing MyAXA through your mobile phone you have the option to talk to your advisor by clicking on the call button

    advisor-3
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How can I Pay online?

Now we've made it easier for you to pay your premium. With MyAXA, you can pay your premium online in a few easy steps

  • You can directly contact your AXA Financial Partner, simply click My Advisors

    payment-1
  • Choose the policy or policies you wish to settle and click PAY NOW!

    payment-2
  • You will then be redirected to the Global Payment Secure Page

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  • Select your prefered payment method

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  • Input your card details, confirm your payment details then click proceed. And that's it, you've paid your premiums in few easy steps.

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  • You have the option to print a copy of your transaction confirmation for your reference.

    You can also download a PDF copy on your computer.

    Your E-receipt will be sent to you within 3 working days and will be available for viewing in MyAXA

    payment-6
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How can I view all my policy statements?

With MyAXA all your policy information is conveniently available anytime anywhere all under a click of a button

  • To view all your policy statements, click on the e-notiXes icon

    enotixes-1
  • Select a product that you wish to enroll to e-notiXes and then click SUBSCRIBE NOW.

    enotixes-2
  • You will start receiving information related to your subscribed policy number within the next five (5) days.

    enotixes-3
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How can I reset my password?

Follow these easy steps to reset your password.

  • To reset your password, simply click on the FORGOT PASSWORD on MYAXA LOGIN Page

    reset-password-1
  • Then enter your registered email and click next.

    reset-password-2
  • We will send a password reset request to your registered email address.

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  • You will receive a verification to your provided email to reset your password. Simply Click Verify Request button or the link provided to continue the process.

    reset-password-4
  • Congratulations! You may now create a new password with the following conditions:

    8 or more characters

    At least 1 number

    At least 1 letter

    At least 1 special character ($ @ ! % * # ? &)

    reset-password-5
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Why am I being asked for additional information?

During the process of Registration there are instances that a customer will be asked for additional information for the following reasons:

  • In case you provide incorrect details for your E-mail Address and Policy Number, MyAXA will ask for the following:

    a. Name of Policy Owner

    b. Policy Owner’s Date of Birth

    c. Name of Insured

    addl-info-1
  • If there are still discrepancies on Policy Owner’s name, Date of Birth and Name of Insured, you will have to provide MyAXA with:

    a. Billing Address

    b. Premium Amount

    c. Contact number

    addl-info-2
  • Registration to MyAXA will be temporarily parked at this point as we need to verify the information you provided. You will hear from us after two (2) days concerning your MyAXA registration.

    addl-info-3
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Why did receive an e-mail asking to call customer care?

You received an e-mail to inform you of the next action you need to undertake for your MyAXA registration process. We are taking these security measures to make sure that any information on your policies or any details you provide us are protected.

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How to register?

Here are the easy steps in navigating this page so you can maximize all its features and make the most out of your online experience.

  • On the MyAXA App screen, click login and it will prompt you the log in and registration option.

    app-register-1
  • Just select Register button and it prompt you to enter the email address that you want to register and input your policy number.

    app-register-2
  • After the registration you will need to verify your email address for security reason

    app-register-3
  • Once, you've clicked on the verification link sent from your email, you will need to nominate a password that has

    8 or more characters

    At least 1 number

    At least 1 letter

    At least 1 special character ($ @ ! % * # ? &)

    app-register-4
  • CONGRATULATIONS! You are now Registered on MyAXA. Simply click Login to continue

    app-register-5
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How to view My Policy/ies?

On the MyAXA Homepage you can conduct transactions concerning your policy with ease.

  • Log in to MyAXA using your registered email address

    app-policy-1
  • If you own multiple policies, choose the policy you want to view.

    Investment Linked, Protection and Savings with Guarantees and Global Health

    app-policy-2
  • If you select a category e.g. Investment Linked. A page will display the list of your policy/ies available.

    app-policy-3
  • For Investment Products, you can view your current account value, fund allocation, fund performance and fund transaction history.

    app-policy-4
  • In case your policy has Riders attached to it, you can view the Rider details as well.

    app-policy-5
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How can I contact My Financial Advisors

Contacting a financial Advisor is now made easy with MyAXA

  • You can directly contact your AXA Financial Partner, simply click My Advisors

    app-advisor-1
  • You can send a message by clicking the email icon on each of the displayed Advisors

    app-advisor-2
  • Through your mobile phone you have the option to talk to your advisor by clicking on the call button

    app-advisor-3
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How can I reset my password?

Follow these easy steps to reset your password.

  • To reset your password, simply click on the FORGOT PASSWORD link on MYAXA LOGIN Page.

    app-reset-password-1
  • Then enter your registered email and click next.

    app-reset-password-2
  • You will send you a password reset request to your registered email address

    app-reset-password-3
  • You will receive a verification to your provided email to reset your password. Simply Click Verify Request button or the link provided to continue the process.

    NOTE:

    Please click on the email link once.

    After clicking the link, do not reload the page.

    Email verification link will expire in 15 minutes.

    app-reset-password-4
  • Congratulations! You may now create a new password with the following conditions:

    8 or more characters

    At least 1 number

    At least 1 letter

    At least 1 special character ($ @ ! % * # ? &

    app-reset-password-5