FAQs on AXA Philippines’ Change of Corporate Name to AXA Philippines Life and General Insurance Corporation

A. For Customers and Financial Partners

1. Why did you change your corporate name?
   As directed by the Insurance Commission, the government’s main regulatory entity for insurance companies, we are adopting this new corporate name to reflect the company’s engagement in both life and non-life insurance businesses.
    
2. Did you officially notify us, your customers about this change?
   Yes, all customers will receive and be notified via registered mail. We ask to allow some time for these to be delivered via courier.
    
3. Do I need to update my documents?
   No, you do not need to update any documents.
    
4. Will my agent/financial advisor be changed?
   No, there will be no changes in your servicing financial advisor. Your financial advisor will remain the same.
    
5. What will happen to payments made to your previous corporate name?
   Payments made prior to this change are valid and accepted.
    
6. What will happen to future payments made with the previous corporate name once the change in name has taken effect?
   Future payments made with the previous corporate name will be honored and adjusted accordingly to recognize the new corporate name.
    
7. How will this affect my insurance policy?
   Your policy will continue to be valid, active and in force for as long as your premium payments are up to date.
   
   
8. Do you have a new owner?
   No, we do not have a new owner.
    
9. Did you also change your contact details business/office address?
   No, our company address and contact information remain the same.

B. For Company Creditors

1. Is there a change in the organizational structure?
   There is no change in the organizational structure.
    
2. What is its impact on our business relationship?
   There is no impact, we will continue to honor our contractual obligations to you and all our creditors.

C. For Company Vendors

1. What is its impact on our business relationship?
   There is no impact, we will continue to honor our contractual obligations to you and all our vendors.
    
2. Will it affect how we issue invoices?
   We will reach out to you if there will be any change to invoicing.