Calamity Assistance for Customers Affected by Typhoons Egay and Falcon Customer FAQs

1. What is this extended grace period all about?
As our calamity assistance to our customers most affected by the devastating aftermath of Typhoons Egay and Falcon, we are extending their premium due grace period. These selected Life policyholders are given up to 90 days from the due date to pay their premiums vs. the normal 31-day grace period.

2. Who are covered by this program?
Policies that satisfy BOTH criteria below are eligible to the 90-day grace period*:
a. Life Policies with due dates from July 25, 2023-September 25, 2023. Due dates outside this will retain the normal grace period.
b. With recorded addresses included in the locations declared under state-of-calamity as of August 9, 2023:
i. Ilocos Norte
ii. Luna, La Union
iii. Bangar, La Union
iv. Mangatarem, Pangasinan
v. Santa Barbara, Pangasinan
vi. Binmaley, Pangasinan
vii. Lingayen, Pangasinan
viii. Zaragoza, Nueva Ecija
ix. Ilocos Sur
x. Dagupan
xi. Cagayan
xii. Bulacan
xiii. Pampanga
xiv. Camiling, Tarlac
xv. Moncada, Tarlac
xvi. Paniqui, Tarlac
xvii. Bataan
xviii. Cavite
xix. Sablayan, Occidental Mindoro
xx. Santa Cruz, Occidental Mindoro
xxi. Abra
xxii. Apayao
xxiii. Mountain Province
xxiv.  Benguet
xxv. Tinoc, Ifugao

*Global Health Access policyholders will have a grace period of up to 60 days from the current due date to settle their premiums. Health Care Access policyholders are excluded from grace period extension.

3. Are customers outside of locations declared under-state-of-calamity eligible for the grace period extension?
No. Grace period extension is only granted to select policyholders located in areas declared under-state-of-calamity.

4. What do I need to present in order to avail of the 90-day grace period extension?
There is nothing to present as our system will determine if your policy address is within the specified areas declared under-state-of-calamity.

5. How does the grace period extension apply?
By policy contract, the policyholder has 31 days from the policy premium due date to pay before the policy lapses or switches to deduct the premium due from the policy’s account value. The extended grace period means that the policyholder now has up to 90 days* from the premium due date to make a payment before the above action happens.

6. Does this mean that I will be billed and charged after 90 days from my due date?
There will be no changes in your due date, only the grace period will be extended.  This means that normal billing cycle will still be followed and that you will be billed based on your existing billing cycle. 

7. I am enrolled to automated payments; are you going to deduct the payment 90 days from due date?
Affected policies enrolled to automatic payment schedule via bank account or credit card will still follow the normal billing cycle. Therefore, any premium due will still be automatically debited from the policyholder’s enrolled account (billing or debiting happens every 5th or 20th of the month depending on the policyholder’s assigned cycle). However, unsuccessful debits will not incur any charge. The customer’s policy will not lapse nor will the premium be deducted from the account value unless the extended grace period ends.
 
Should you wish to change your debit arrangement, please call our Customer Care hotline at (02) 8 581-5292 or email us at customer.service@axa.com.ph.

8. What will happen if I’m unable to pay my premium after the normal grace period?
While nothing will change in the billing, due dates, and premium reminders, policies that are covered by the program will be given considerations as follows:
a. If the policy is lapsed or on chosen non-forfeiture option status and within the extended grace period, we will auto-reinstate the policy and waive the interest (if any)
b. If automatic premium loan is applied, we will apply the payment to loan and waive the interest
c. If account value to premium is applied, the charges will be reversed before applying payment as premium.

9. What will happen if I’m still unable to pay my premium after the extended grace period?
Standard policy terms and conditions will apply on lapsation, activation of non-forfeiture options, if any and automatic application of account value to premium cases with no considerations. Existing reinstatement guidelines and routine requirements shall apply.

10. Why am I still receiving payment reminders?
Premium reminders are system-generated and will still be received by customers covered by the program given that no changes will be made on billing and due dates. Customers are still encouraged to pay on time if possible. However, please disregard any lapsation notices within the extended grace period.

11. What fund price will be applied when I make a payment?
The fund price that will be applied will be based on the date of payment, not on the billing date. If payment was made in August 2023 for a July 2023 due date, fund prices for August 2023 will be applied.

12. Can I file for a claim on my Global Health Access and/or Health Care Access policy during the extended grace period?
Should a claim occur during the extended grace period for Global Health Access or Health Care Access policies, policyholders will be asked to settle the premium due first before the settlement of the claim.

13. What will happen to premiums due starting September 26, 2023?
Premiums due starting September 26, 2023 will revert to the normal 31-day grace period.