Your policy coverage in relation to the coronavirus disease (COVID-19) outbreak

We would like to share with you some important information regarding your policy in relation to the outbreak of the coronavirus disease (COVID-19). On December 31, 2019, a pneumonia of unknown cause was first detected and reported in the WHO Country Office in China. The outbreak was declared a Public Health Emergency of International Concern last 30 January 2020.

IMPORTANT

Smart Traveller Advisory
Please be guided on your next trip!

Before booking that flight, ensure you have a hassle-free trip with AXA’s Smart Traveller. 
If you already have a policy or are considering getting one, check out these reminders:

• Emergency medical and evacuation expenses due to illnesses are covered, except for the following cases:
• Trip cancellations, postponements, curtailments, and/or alterations due to COVID-19 are not covered since this is already a known event.

While restrictions are now being lifted, it pays to be on the safe side and prepare for unforeseen events that may happen during your trip.

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Global Health Access
•         Global Health Access will cover treatments according to the customers’ policy coverage regardless of relation to COVID-19.
•         GHA will not cover COVID-19 infection acquired through travel to restricted countries where a travel advisory has been released prior to date of travel.
•         Compulsory quarantine-related medical expenses will be covered if the insured is eventually confirmed to be infected with COVID-19.

For assistance in accessing a healthcare facility under GHA, contact the GHA claims support team 24/7 Hotline (+632) 8 581-5207.

Care Rider and Daily Hospital Income benefit under Health Exentials
•         Care Rider & Health eXentials daily hospital income benefits will be paid out whether related to COVID-19 or not.

Health Max, Health Exentials, Health Start, Shield Rider and Critical Conditions Rider
•         Critical illnesses will be paid out whether related to COVID-19 or not, subject to policy contract provisions.

We encourage everyone to stay safe and take necessary precautions, as prescribed by credible sources like the World Health Organization (WHO), and the Department of Health (DOH). Thank you!

For further inquiries regarding claims and product specifications, you may contact Customer Care Hotline at:
(+632) 8 5815-292
(+63) 917 1709292 (Globe)
(+63) 998 5889292 (Smart)
Operating Hours: 8:00 AM - 8:00 PM, Monday – Friday, except holidays

Or Email at:
customer.service@axa.com.ph